Privacy Policy

Privacy Policy

Last Updated: October 11, 2026

PrimeDwell Realty (“PrimeDwell Realty," the "Company," “we”, “us” or “our”) respects your online privacy and is committed to protecting the personal information you share with us.

This Privacy Policy (“Policy”) governs our website available at www.primedwellrealty.com (the “Website”) and the services we offer through it, including property inquiries, site visit coordination, investment consultation, and related assistance (the “Services”). It explains how we collect, use, share, and protect the personal data of all visitors, buyers, investors, property owners, and other users of our website or services.

“Personal Data” means any data about an individual who is identifiable by or in relation to such data.

By accessing the website, submitting an inquiry, or otherwise providing your information to us, you consent to the processing of your personal data in accordance with this policy. Where required, we will seek your consent separately for specific purposes.

This policy is divided into the following sections:

1. Personal Data We Collect
2. How We Use Your Personal Data
3. Communication
4. Cookies and Tracking Technologies
5. Who We Share Your Personal Data With
6. Data Storage and Security
7. Data Retention
8. Your Rights
9. Third-Party Websites and Services
10. Children
11. Changes to this Policy
12. Contact Us and Grievance Officer

1. Personal Data We Collect

A. Information you give us

We collect information you provide directly when you submit the Property Enquiry form, use the contact form, or communicate with us by telephone, WhatsApp, SMS, email, or in person. This may include:

• Personal details: name, mobile/telephone number, and email address
• Property requirements: the type of property you are interested in (residential plot, commercial plot, industrial plot, agricultural or industrial land), budget, plot size, intended use, and location preferences
• Communication details: records of your calls, messages, emails, feedback, queries, and other communications with us
• Documents (only where needed): where you proceed with a transaction, we may need identity or property-related documents to assist with documentation and registration support.
• Any other information you voluntarily provide to us

We do not intentionally request sensitive personal information unless it is necessary for a specific purpose and provided lawfully.

B. Information we collect automatically

When you use our website, we may collect:

• Usage data: pages visited, time spent on pages, search and browsing behavior, and the properties or sections you view
• Technical data: IP address, browser type, operating system, device information, and unique device identifiers
• Approximate location data: general location (such as city or region) derived from your IP address
• Cookies data: information collected through cookies, pixels, log files, and similar technologies (see Section 4)

C. Information we receive from other sources

We may receive your information from third parties such as advertising and marketing platforms (for example, lead forms on social media campaigns) and from publicly available sources when you express interest in our properties or services.

2. How We Use Your Personal Data

We may use your personal data to:

• Provide our Services: respond to your inquiry, share property details, pricing and availability, understand your requirements, schedule consultations and arrange site visits
• Communicate with you: contact you regarding properties or services relevant to your inquiry, respond to queries, and provide customer support and after-sales assistance
• Marketing: share information about new properties, offers, and updates where you have consented or expressed interest
• Improve our Website and Services: analyze usage, understand user preferences, and personalize your experience
• Prevent fraud and misuse: identify suspicious activity, ensure network security, and prevent unauthorized or unlawful use
• Troubleshoot: resolve technical issues and maintain backups for service continuity
• Maintain records: keep inquiry, communication, and business records
• Comply with legal obligations: meet applicable legal requirements, and establish, exercise, or defend legal rights
• Address grievances: respond to your complaints and concerns

3. Communication

By submitting your contact details through our website, you agree that PrimeDwell Realty may contact you by telephone, WhatsApp, SMS, or email regarding your inquiry and related property opportunities, even if your number is registered under NDNC/DND.

You may opt out of promotional or non-essential communications at any time by contacting us. We may still send you essential, non-promotional communications related to your inquiry or services.

4. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to recognize your device, understand website traffic, improve performance, and measure marketing campaigns. These may record information such as IP addresses, browser and operating system types, pages visited, and the dates and times of access.

Some of these technologies may be provided by third-party service providers such as analytics, advertising, or communication platforms.

Most browsers allow you to control cookies, including whether to accept or delete them. Please note that blocking or erasing cookies may affect your experience on our website.

5. Who We Share Your Personal Data With

We do not sell or rent your personal data. We may share it, only for the purposes described in this policy, with:

• Service providers: vendors, consultants, and agents who assist us with website, hosting, analytics, marketing, communication, or site visit services
• Property owners, sellers, developers, and related parties: where necessary to respond to your specific inquiry, arrange a site visit, or facilitate a transaction
• Professional advisers: lawyers, documentation partners, accountants, and auditors, on a need-to-know basis
• Authorities: government authorities, courts, regulators, or law-enforcement agencies, where required by law or to establish, exercise, or defend legal rights
• Business transfers: another entity, in connection with a merger, acquisition, restructuring, or sale of business, in which case your information will remain protected under this policy or a comparable policy

6. Data Storage and Security

We store and process your personal data in India. However, we may use service providers or platforms (such as hosting, analytics, or communication tools) that process data in other parts of the world.

We take reasonable technical, electronic, and organizational safeguards to protect your personal data against unauthorized access, misuse, alteration, disclosure, loss, or destruction. Where we use external service providers to process data on our behalf, we expect them to maintain appropriate security standards.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal data only for as long as reasonably necessary to provide our services and for the purposes for which it was collected, including maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and protecting our legitimate interests.

We may retain certain information even after you request deletion or stop using our services, where required by law or for the exercise or defense of legal claims. We may also retain anonymized or aggregated data, which cannot be used to identify you.

8. Your Rights

Subject to applicable law, you may:

• Request access to the personal data we hold about you
• Request correction, completion, updating, or erasure of your personal data
• Withdraw your consent to the processing of your personal data, in whole or in part
• Opt out of promotional communications

To exercise these rights, please write to us at rahul@primedwellrealty.com. Please note that we may be unable to provide certain services if the personal data concerned is essential to providing them or if we are required by law to retain it.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms (such as Facebook, Instagram, YouTube, and LinkedIn), maps, or other external services. This policy does not apply to the practices of those third parties, even if they display our branding or are our partners.

PrimeDwell Realty is not responsible for the content, privacy practices, or security of third-party websites. Please review their privacy policies separately.

10. Children

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal data from, or market to, anyone under 18. If you are under 18, please do not submit any personal data to us. Any use of the website by a minor must be under parental supervision.

11. Changes to this Policy

We may update, change, or modify this policy from time to time to reflect changes in our business, website, technology, or applicable laws. The updated version will be published on this page with the revised “Last Updated” date and will take effect from that date.

12. Contact Us and Grievance Officer

For privacy-related questions, requests, or grievances, please contact:

PrimeDwell Realty
Phone: +91 83970 28538
Email: rahul@primedwellrealty.com
Address: 33, Ft Road, Patel Nagar, Ganaur, Haryana 131102, India